Last Updated: 16 September 2025

At Casa Johara W.L.L., accessible at https://casajohara.com, protecting your personal data is one of our highest priorities. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make a purchase, or interact with us online.

If you have questions or require more details, please contact us at info@casajohara.com.

1. Consent

By accessing or using our website, you agree to this Privacy Policy and its terms. If you do not agree, please discontinue use of our services.

2. Information We Collect

We collect personal and non-personal information when you interact with our website, including:

• Personal details: name, billing/shipping address, phone number, email.

• Account details: username, password (encrypted), preferences.

• Order information: items purchased, payment details, and delivery information.

• Communications: any messages, reviews, or inquiries you send us.

• Technical data: IP address, browser type, device information, cookies, and log data.

We only collect information necessary to provide and improve our services.

3. How We Use Your Information

Your data is used to:

• Process and fulfill your orders.

• Provide customer support and respond to inquiries.

• Improve, personalize, and optimize our website.

• Prevent fraud, unauthorized transactions, and security risks.

• Comply with legal obligations under Qatar law and international regulations.

• Send you promotional offers, updates, and newsletters (you may opt out anytime).

4. Cookies & Tracking Technologies

We use cookies, pixels, and similar technologies to improve your browsing experience, analyze traffic, and personalize content and ads.

You may disable cookies in your browser, but certain site functions may not work properly.

5. Sharing Your Information

We do not sell your personal information.
We may share limited data with trusted third parties, including:

• Shopify: our e-commerce platform provider.

• Payment processors: Visa, Mastercard, PayPal, etc.

• Logistics partners: shipping and delivery companies.

• Analytics & advertising providers: Google Analytics, Facebook Pixel.

• Legal authorities: if required by law, regulation, or court order.

All third-party service providers are required to protect your data.

6. International Data Transfers

Your data may be processed outside Qatar (including the EU and US) by Shopify and other providers. We ensure that such transfers comply with GDPR and applicable data protection laws.

7. Data Retention

We retain your personal data only as long as necessary:

• To fulfill orders and provide services.

• To comply with legal, tax, or accounting obligations.

• To resolve disputes and enforce agreements.

When no longer needed, your data will be securely deleted.

8. Your Rights

Depending on your jurisdiction (GDPR, CCPA, Qatari law), you may have rights to:

• Request access to your personal data.

• Request correction or deletion.

• Object to processing or restrict data use.

• Request data portability.

• Opt-out of marketing communications.

To exercise your rights, contact us at info@casajohara.com. We will respond within 30 days.

9. Children’s Privacy

We do not knowingly collect data from children under 13. If you believe your child has provided personal information, contact us immediately and we will remove it.

10. Data Security

We use industry-standard encryption (SSL/TLS) and security practices to protect your personal information. However, no system is completely secure, and you acknowledge the inherent risks of transmitting data online.

11. Updates to This Policy

We may update this Privacy Policy to reflect changes in our practices, technology, or legal requirements. Updates will be posted here with a revised “Last Updated” date.

12. Contact Us

For questions, concerns, or requests regarding this Privacy Policy:

Casa Johara W.L.L.
Doha, State of Qatar
📧 info@casajohara.com
📞 (974) 3301 7222