Payment, Shipping & Returns

Shipping 

• We currently ship to all areas within Qatar and to most international destinations overseas
• Shipping will be calculated at checkout
• Most orders are shipped within 10-12 business days
• Incase your order is delayed, you will be contacted directly over the phone and/or email

 

Return Policy

• Custom-made items can not be returned or exchanged.
• Returns and exchanges can be made with 7 days of the date of delivery
• Refunds will be made via the same mode of payment as the original purchase
• Refunds to Credit/Debit cards may take up to 3 weeks, due to internal banking procedures
• Inner-wear and other personal garments and accessories can not be returned or exchanged due to hygiene and safety reasons
• Only items that are with their original packaging still intact may be returned or exchanged
• All items must be unused/unworn
• Return shipping must be paid for by the customer
• All purchases of on-sale items are final
• In case of any dispute, the decision of Casa Johara W.L.L. will be considered full, final and binding

Please note that Casa Johara W.L.L. fully complies with regulations of the Consumer Protection Department of the Ministry of Commerce and Industry Qatar.